Privacy policy
26.10.2026 edition
What data we collect
Customers: when sending a request — name, phone, address or district, job description, desired day and time. When writing a review — name, rating and text. No registration needed.
Providers: name, phone, Telegram, district, address, map location, working hours, prices, services, description and photos — these are published openly.
Messages: the name you entered and the message text — visible only to the participants; inactive conversations are deleted after 180 days.
Telegram (if you connect the bot): chat ID and Telegram language — for notifications and sign-in. A phone number sent to the bot is only compared with the number in the profile or listing and is not stored; only the “verified” mark is stored. The /toxtat command in the bot removes the connection.
Phone notifications: the technical address of the browser subscription (no name or number) and, if you follow a search, the selected filters.
Account (if you create one): phone number, password (only as an encrypted hash), first and last name, profile photo, “about me” text, Telegram username, direction and its fields, list of signed-in devices. Your name, photo, direction and “about me” are visible to the pro or business you chat with; your phone and Telegram only when you send them yourself or agree to a price.
SMS verification: the code is sent by SMS (Eskiz.uz); we keep only its hash, valid for 10 minutes.
Client rating: the pro’s rating and the “paid / didn’t pay” mark are linked to your phone number. Other pros see only the overall result; you see your own on the “My rating” page and can dispute it.
Payments (by card): amount, status and the transaction number in the payment system. We do not store payment card numbers; the card number in a withdrawal request is encrypted and deleted after the transfer.
Reports: the reason and comment of the report — for the administrator’s review.
Suggestions about places: the phone, hours, address, photos and comment you sent, and the IP address — for moderation.
Document verification (if the provider wishes): a photo of the document — seen only by a moderator, stored outside the public part of the site and deleted right after the check (unchecked ones — after 30 days); only the “Documents verified” mark remains.
Technical: IP address and a random technical device mark (cookie, no name or number) — only to protect against spam and attacks; not stored in the database, IPs stay in logs for a limited time. We don’t use advertising trackers.
Data kept only on your device
For “Near me”, your location stays only in your browser (a 1-day cookie) and is not stored on the server. The “Saved” list and “My orders” keys are also kept only in browser storage.
Who sees your data
Request data is seen by the provider you chose and by Yaqinda moderators. We do not sell data or give it out for advertising. It may be disclosed only at the request of competent authorities in cases provided by law.
Retention and deletion
When an account is deleted (14 days after the request), profile data and the photo are deleted; payment records are kept for the period set by law for settlements and disputes.
Requests are kept as long as needed to fulfil them and resolve disputes; IP addresses in requests and listings are deleted after 90 days, conversations after 180 days of inactivity. A provider can edit or delete their profile via the personal link; a client can ask to delete their data via the request form or the “Report” link.
Security
The connection is encrypted (HTTPS), the moderator panel is password-protected, and uploaded photos are re-encoded with their embedded metadata (including location tags) removed. A backup is made every day.
Open data
Some places come from OpenStreetMap (© OpenStreetMap contributors, ODbL) and the Overture Maps Foundation (CDLA-Permissive 2.0).